Nedbank No funds alert

<p>The Nedbank no funds alert service is probably the main thing that attracted me to open up an account with Nedbank. Little did I know that I was not really gonna need it since well most of my debit orders go off on pay day and the day after pay day, until recently. Well in September 2016 I received a notification reading as follows "Nedbank: Please make a cash deposit into your Nedbank account ****4 by 30Se*** at 16:00, to ensure you have sufficient funds to honour your payments. Available balance R0.00". Which I did, payments were honoured without any hassles. Then this happened, Debit order was supposed to go off on the 28th November, unfortunately I did not have enough funds but Nedbank notified me to make a deposit before 16:00 pm to honour my fees, which I did. Debit order went of my account. I got charged for the no funds alert obviously, then for some reason on the 30th of November the money gets returned to my account and I get charged for unpaid item. I contact customer care, seems like not even they know that the no funds alert service delays debit orders up to 32 hours.</p> <p>So basically I'm getting charged for unpaid item whereas I did have money in my account and the Bank decided to credit my account with the debit order and I'm most definitely going to be charged from the Institution for a returned debit.</p>