Nedbank no feedback on ***** dispute

Please attached communication with regards a dispute logged with ***** on 4 and 8 January 2020.

DM van der Linde Cell number *** ***

**** date 4 January - called call centre immediately, reported as *****. Card was blocked and a new card requested and delivered to Pretoria North Branch, which I collected and have been using since. Dispute form completed - 8 January - since then several calls made to follow up and emails sent. NO FEEDBACK

During the time till 24 January the amount lies pending as debit but not yet debited. on 24 Jan the amount is debited without dispute being resolved or feedback . I feel Nedbank could have reversed the entire transaction before the debit.... 16 days, nothing done. 25 January I see the debit and phone ***** division. They say they cannot hep me, I must phone "disputes department" n Monday office hours. I do so. All my airtime used up still didn't get to an agent to assist. I send another email requesting feedback - NO FEEDBACK 4 February, I get email from Gregory saying, please complete dispute form and arrange to have card blocked????????? Obviously the left hand doesnt know what the right hands doing there. Could Gregory not read previous mails????? 4 February - phone ***** again, explain my anger and disappointment. ***** informs me the amount R585.96 will be reversed and reflect in my account within 24 hours. This is not done.

I phone today 7 Feb 12h43 pm. The agent tells me.... we dont have a dispute section????? So the people who should have assisted on Saturdays referred me to phone on Monday again to speak with "Disputes"???? I know ***** works on Saturdays, that is how I reported the **** in the first place.., AT *****.

I have been a client with Nedbank longer than 25 years. I have always been considering to close my account due to high banking fees. This month after I settle my overdraft my banking fees doubled!! I have a small business - sole mandate - as soon as all my monies are in, I WILL be closing my account. I will also now be posting this same complaint on Hello Peter. I am very disappointed in the lack of feedback from Nedbank, but when Nedbank debits my accounts with all kinds of fees... no questions asked... just funds taken!!

I have wasted enough time and lots of airtime to resolve this matter!!! When will the reverse transaction be done as promised????????