NEDBANK - No feedback on Credit limit increase and appalling lack of service

What the hell is going on with Nedbank??? I’ve had 3 weeks of no feedback from them and when I call I get the run around. Conflicting information and requests to send documents I had already sent.

On 1st April I app**** for a limit increase on my credit card and received no feedback on the application.

3 weeks ago I did an application on the Nedbank Money app, sent through my bank statements and again received no reply.

Followed up 5 business days later only to be told there was no application and no offer was made to me. Left it and called back the afternoon to reapply, only to be told by this consultant that the one I spoke to this morning had submitted my application from the 1st of April and they require my statements. Which I resent, again.

Followed up 3 days later only to find out that they wanted my ATM statements and not verified online statements. So off I went to the ATM to withdraw the requested statements. AGAIN. And waited another few days. When I followed up I was told that they had a blunder with the system and had to redo my application but not to worry that all my documents are sitting with the credit department and everything was in order and there is nothing outstanding. I waited and waited and waited and still no feedback. Called again, got fed the same bs about how it’s sitting with the credit department and all they can do is escalate it. Two days ago I received an sms saying I qualify for an increase of X amount and to complete my application I have to send my bank statements. WHAT THE F@CK?? How are they not seeing the emails with my bank statements? I sent it to the *** email addy at least 6 times and had sent it to the personal email addresses of 2 personnel within the credit department of which one confirmed receipt thereof. How are they still asking for my documents??? And not a call from anyone at Nedbank. Also note that I received another sms yesterday to say that I qualify for X amount and to please send through my documents.

I also received an offer via email with directions to “complete” the application via the website and to SUBMIT DOCUMENTS TO VERIFY INCOME. Absolutely pathetic.

I’ve given up. I’ve never been this frustrated by the service I received from any provider. The ineptitude is **********. They are worse than Telkom. Please consider FNB or ABSA before doing business with Nedbank. The appalling lack of service they seem to give these days is just unacceptable. It also seems to be the norm by looking at other recently lodge reviews.