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Shane T

1 reviews | Active since Feb 2019

27 Jun 2019, 14:54

Nedbank no ethics or morals

I have vehicle finance with MFC and am less than 1 installment in arrears. I have been paying my installment and have told the callcentre I acknowledge I'm behind but cannot give them an exact date when I can pay it but will pay it.

The result is 12 calls and counting today from them. And to make it worse when I do answer they put the phone down.

I call them get transferred 3 times to be told no manager available to speak to me.

This type of harassment seems to be their way of dealing with anybody in arreers. I find this practice shows the poor ethics and poor business practices used by Nedbank.

NEDBANK if I was not paying and had not spoken to you different story. You are making a joke of the fair debt collection act.

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Replies (3)
Nedbank
Nedbank's reply27 Jun 2019, 14:59
Official
Dear Shane 
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 
Kind regardsClient Service Support
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Shane T's update27 Jun 2019, 15:08
Reviewer Update
Thanks but just Recieved call 13 when answered it was put down again
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Shane T's update27 Jun 2019, 16:44
Reviewer Update
Cancel this your call center was wrong it is not your number it another call center