Nedbank - NO COMUNICATION!!!!

House is insured through Nedbank building insurance. Phoned to put in a claim for a burst geyser. After how many transfers to how many departments I was informed that my policy was cancelled in 2013 already. How can this be we are still paying off the house. <br> <br> Firstly - Nobody informed us<br> Secondly - Neither me nor my wife cancelled this policy<br> Thirdly - Why are they still taking money from our account for a policy that was cancelled in 2013 already by who knows.<br> <br> My advise STAY AWAY FROM NEDBANK!!!<br> <br>