Nedbank no care attitude towards clients.

Good day i hope someone can assist me.

on the 30th of august i received a message from Nedbank stating my personal loan debit order did not go off. I then phoned Nedbank and asked why am i in arrears as my debit order is only due for the 31st of august. the lady then informed me it was a mistake and will be corrected shortly.

then shortly after i received yet another message stating to confirm that i have made a payment arrangement with Nedbank for the next three months.

I then phoned Nedbank yet again to ask why did i receive this confirmation as i do not want to enter into any payment arrangements. I just want my debits to go off as per normal as i am in the process of buying a motorcycle and do not want to be declined due to bad credit.

while on the phone with one of your consultants i asked her will this have a negative impact on my credit score/record and her answer was no sir do not worry it wont. ( not knowing what was still to come)

Then later that month ( September ) i wanted to apply for a motorcycle and was declined by mfc and wesbank due to unpaid debit orders. only to find out i have now been listed on ITC for the august payment on my personal loan.

after doing a formal complaint ( CCM# ***2) i spoke to a lady Cindy whom confirmed the money was in on the 31st of august but the debit was only taken on the 01 0f September but you listed me as 30 days in arrears.

I have now send a copy of my Transunion report to several people as requested with no positive feedback.

I see no reason why i should be fighting to get my credit score and bad name corrected when it was a mistake on Nedbank side. (PLEASE NOTE THIS IN NOW THE SECOND TIME THIS HAS ACCURED )

I am at a point where i cannot do any finance nor loans as my credit score dropped due to the finance application that got declined and the arrears on my account.

I have now phoned you guys more that 15 times and spend no less than 15mins on a call !!!!! ( THAT IS WHEN THEY ANSWER) everytime i get hold of someone they send from pillar to post with the same answer i am sorry sir !!!!!!!!!!!!!....

I then receive yet another mail updating me i have just been decline for another personal loan that i did not even apply for DROPPING MY CREDIT SCORE ONCE AGAIN.......... The only thing i did was enquire on a consolidation loan and was informed that i did a application 15 days prior so i could not apply again and had to wait 30 days and that i have a default on my name due to no payment so there is no way she could even apply yet i was informed i was declined.... ( really confused at this point.)

after phoning Nedbank again i was informed they will investigate and will listed to the recordings and then get back to me but as expected no call no update.

I have always kept my arrangement with Nedbank why do i need to fight every time ???????

I Ugently need to consolidate my loans and credit card to get my financials back on track.

can someone please assist with this matter on give me advice on what to do as i do not get any assistance from your complaints department ( they are awaiting feedback...) nor call center.

The lady i spoke to Cindy said the money was the for the debit order i am not at fault please fix your mess.......

thanking you.

w davids. *** ***