Nedbank = No Banking

When I went overseas from April until October 2022 I was not informed that they would suspend my profile which basically meant no access to internet banking or banking on the app. Very poor responses by telephone or emails basically said I would have to go into the local branch with my ID. What frustration what stress especially when they suggested it was due to ********** activity on my account and could I please look to see what it might be. HOW when all my accounts were suspended and no access to them for all the time I was overseas. Someone on the phone suggested I use my card to purchase items. I tried this but twice was declined. Therefore no access to cash either. My husband was in hospital during this time with heart failure adding to stress. My husband has been with Nedbank for over 40 years but he does not make changes easily. But I will shortly close down when they find one item that might be suspected ***** but I dont know difficult to deal with issues that were done over six months ago.