nedbank nightmare

I called Nebank call ***** Call Center on the 07 March to tell them my husband has paid money to a ********** account at FNB. I was advised to do this by FNB which I may say was very efficient and helpful. The agent at Nedbank transferred me to the person I was suppose to advise 3 times where I got voice mail all the time. I asked her to please get the person to call me urgently because of the seriousness of the situation which I explained to her. Well till today no call center agent called me back. My husband went into Nedbank Vangate the following day advising them what has happened and also informing them that FNB is awaiting on a ref no from Nedbank in order to assist us. We were asked to pay a recall fee of R350 to get our money back paid to the ********** account at FNB. We have heard nothing from Nedbank yet ...I ask myself how cam my own bank give me this type of nonchalant service. I need my money back Nedbank you service has been nothing but nostalgic.