NEDBANK NICOLWAY - VERY POOR SERVICE

I have not been able to draw, or transfer money from a Trust account held with Nedbank in months. I have had very poor service from two employees at Nedbank Nicolway, who have not been able to assist since a visit to my office in June. I was told that the problem would be resolved in a few hours, and I was told that on their side it is showing as linked to my Nedbank profile. When I requested a screenshot of the linked profile I received no response. Then we went from it supposedly showing on their side, to they need to escalate the query to their IT department. The list is endless in terms of excuses, and false promises. I could go on forever. I would appreciate someone from higher management to contact me regarding the matter.