Nedbank Nicolway - Not feeling the love guys

I was assisted with Forex on the weekend. I phoned prior to ensure that it was available on a Saturday morning. 1 - Don't appreciate sassy impatient answers when calling beforehand to confirm the Forex person is available on a Saturday. My account with your bank PAYS FOR YOUR SALARY! Being polite even if you having an off day does not cost you money in fact it costs you losing a client. Let that sink in for a moment. Your LACK of customer care not only will cost you a client but a lack of revenue as all these irritating people PAY FOR YOUR SALARY.. 2. Your staff look rather disengaged when you walk into the Nicolway Bank. Normally I have had nothing but good experiences but your music was too loud I could barely hear the guy helping me not to mention your staff looked utterly miserable and disengaged. 3. The knowledge of how the money app, internet banking and travel card linking was below standard. While the chap helping me FINALLY warmed up he seemed rather impatient, so much so he forgot to give me my passport back. But I suppose you did call me to let me know it was there. While I know working on a week-end sucks, I work after hours and on week-ends, so I understand. But for goodness sake refer to point 1 and 2. You are client facing and need to put in the effort.