NEDBANK new money APP card ordering DOES NOT WORK.

I picked up ********** transactions on my credit card account and phoned the NEDBANK card ***** division who recommended that I cancel my old card and order a new card on the new Money APP. I ordered a new VISA professional banking Credit Card on the new NEDBANK Money APP. Two weeks later I visited my collection branch to inquire about the card. The cashier told me that it was at a depot awaiting dispatch. Two weeks later I phoned the NEDBANK card division and was put on hold after being told that the card was not ordered according to the NEDBANK system. I was cut off after 5 minutes. I called again and a different call center assistant told me that the card was on order and still at a depot awaiting dispatch. I was promised a return call the same day that never came. Now more than a month since I ordered the new card and still no joy. I was promised a four day waiting period if I order this card on the new NEDBANK Money APP. Personally my experience is false advertising and rotten service. I tried to phone the NEDBANK card division again today, but after waiting for 10 minutes for someone to pick up the phone at the call center I gave up the fight.