1 reviews | Active since Mar 2016
Nedbank never responds to customer queries
Nedbank no longer values its customers! I have been banking with Nedbank for 20 years, I have an excellent track record, have always paid my debts on time and have been loyal to the bank.
Unfortunately Nedbank has proven that it does not care about its loyal customers. A month ago I app**** for a credit card and never heard back from them. When I chased up on the application they said it was declined, and even the staff couldn't see any justification for it. I raised a complaint and never heard back from them. When I chased that up, they gave me a bogus reason and said they would appeal. Guess what, Nedbank never came back to me. Ironically they did send me a "pre-approved loan" email (something I don't want) so obviously they just don't feel like giving me a credit card.
Nedbank I am highly disappointed in you. After all my years of loyalty, I now have to go through the hassle of moving all my accounts to Capitec because you can't be bothered to contact nor help your customers
Your concerns have been noted and a resolution manager will contact you with in business hours to assist.
Regards
Client service support
Your concerns have been noted and a resolution manager will contact you with in business hours to assist.
Regards
Client service support
Sending me an automated text asking if I would recommend Nedbank to other people is not an adequate response.
The correct response would be for someone from Nedbank to actually pick up the phone and contact me to see if they can assist me. All your automated text message has done is proven that Nedbank really doesn't care and can't be bothered to contact its customers. In other words there is no customer service support.
Sending me an automated text asking if I would recommend Nedbank to other people is not an adequate response.
The correct response would be for someone from Nedbank to actually pick up the phone and contact me to see if they can assist me. All your automated text message has done is proven that Nedbank really doesn't care and can't be bothered to contact its customers. In other words there is no customer service support.