Nedbank NEVER delivers - private banking is a joke

I orderd a license disk on 30th September and paid for it including full delivery

I have still not received it, when contacting the Nedbank chat team on the app they directed me to a courier with no details and I'm not sure where the issue is... My license disk is long expired and I have no idea if Nedbank even processed this with the courier as I was never contacted

I have note received a single call from any courier, nor any update and I've paid a huge sum of money without any delivery

I haven't received any assistance from private banking either, no one seems to know what's going on within their own bank