Nedbank needs to step up and accept responsibility

I have just called the number on the nedbank-greenbacks site to query why i have not received the vouchers I paid for. I was told that there is nothing on the system but Nedbank can't help as this is a Greenbacks issue. however Greenbacks \does not speak directly to clients". Therefore I need to report to Nedbank who send the query to Greenbacks and allow TWO DAYS for Greenbacks to respond to something they should have already done.<br> <br> Ridiculous. If Nedbank are going to put in a call centre to help with Greenbacks"