Nedbank needs to overcome Inaccessibility and Supercharge Responsiveness

I went on to Admin a while ago and now that I am in a position to close the personal loan account, it has been a struggle to get through to Nedbank to receive a final statement. I eventually managed to locate an email address and received the final statement rather quickly. I paid the closing balance and sent the proof of payment and since then, Nedbank is completely ignoring my request for a Paid-Up Letter so that I can send it to my administrators. I have now resorted to filing a review on HelloPeter.com and then going through to the Ombudsman to lay a complaint. Then the next step is to close my existing account with this bank which is seriously going against their core values.