Nedbank needs lessons in customer service

Today we enter the 8th week that money was ****** off my account whilst my money was in Nedbank's care. Have they resolved the issue with me? No. After I needed to follow up, I either got an email that the person is not in the office or I get told that their Legal team shall be in touch with me. This has of course still not happened - what more can I say. For heaven's sake, can this finally be resolved?????