Nedbank needs an IT overhaul, and their service methods are dated.

Its 2024, I shouldn't have to go into a branch for something as simple as creating a profile. The IT systems are not user friendly, their chatbot has little direction, and the chat function when you do speak to an agent is so poorly and frustratingly slow I would honestly rather just take my business elsewhere.

Rest assured once I have the chance I am leaving this bank.