Nedbank need to send their devs on beginners course for their new website and app

Nedbank app been changed so you don't get prepaid electricity SMS to you now. They display on screen and if screen goes blank, you cannot easily get it back. Have purchased for years with SMS so once purchased put phone down and wondered when SMS would arrive.

Call center 086# not working from app, even if I dial from cell. Eventually got through on telkom line and could not understand person answering once confirmed nedbank call center - they just rang off.

Tried new website and chat, and person kept telling me to click BUY which I don't want to do as I want the token I have already bought.

Received clal from call center and they walked me through clicking BUY and BUY ELECTRICITY. My prev purchase was displayed with a link to buy again in blue. He said to click the prev trans text which was not in blue and did not manifest any link like response when hovering mouse over it. Clicking yielded the token. Who in their right mind clicks things arbitrarily on a website page.

Clearly, Nedbank need to send their developers on a Website Dev 101 course so they can get the basics.

One hour of my wasted trying to get hold of Nedbank, dealing with people who did not speak English to me (keying your ID before being put trough is a subtle nudge to your developers that English is my home language and to put me through to someone who speaks that language - another dev course required)

Will just buy through FNB in future, simple, seamless, priceless experience.

Forced to select one star to get to put this message in, but I hereby revoke that star and insert 5 negative stars.