Nedbank - Nedgroup life client services - no assistance - no one contacted me i need my bond ability policy to be reduced urgently

Good day i would like to make official complaint about nedbank - nedbank insurance bond ability. On 15 July i called nedbank contact center first an to get threw a home loan specialist is a night mare.

16 june i sent letter to nedbank - Nedgroup life - *** requesting my bond ability credit life cover amount to be reduced as every year it increases an my home loan amount as reduced. I requested this matter to be urgent.

I received email from nedgroup life, some one from junior policy administration department will contact me, the person did not contact me.

I need nedgroup clients service to reduce my policy urgently - as this policy is becoming to expensive an increases my home loan installment way too much

My policy number *** My contact number *** Please can some one assist me urgently