NEDBANK / NEDBANK INSURANCE *********** CONSUMERS

<p>I have my homeloan with Nedbank for a year now, at the time of inception i elected to go with the building insurance offered ny nedbank, i have had no issues until august this year when i did some shopping around to see that i was being charged double for my insurance vs what other players in the industry are willing to quote me.</p> <p>I didnt make much of an issue of it and requested my policy to be cancelled effective 31 August and my new more affordable cover started 01 Septemeber with a very reputable insurer.</p> <p>I was a bit suprised when my debit orders ran to find that Nedbank still debited me for the insurance premium even after sending me an sms stating that my policy was terminated on 31 August.</p> <p>I queried with the insurance call centre and a lady by the name of Sibongele tells me there nothing that can be done and if i wish to query further i need to take it up with homeloans, hours have passed and nobody has contacted me yet despite me quering first thing this morning.</p> <p>I want my premium paid back to me, you would expect better service from a so called reputable institution like nedbank.</p>