Nedbank NCC is trash and their systems are flawed

Nedbank sent me a message stating that I had missed a payment on my personal loan, this was on my debit date. I called the help desk and I was told it was an error and that my payments were up to date. This happened for another 2 months and again, I was told the message was sent in error and that my payments were up to date. The messages finally stopped.

For the last 2 weeks I've made loan applications and was declined on all applications. The reason for decline is that I have missed a payment on a nedbank loan. Calling the help desk led me nowhere close to a resolution, instead I was treated like a dog by staff members that did not care to listen. I've been sending mails trying to get a resolution but my mails have gone unanswered. I went as far as going through a dispute process with the bureaus and it was confirmed that I have never missed a payment. This information was forwarded to nedbank but my issue still not resolved.

Their NCC staff members displayed behaviour with was nothing short of appalling and made dealing with nedbank and absolute nightmare. I was and still am disgusted.