Nedbank NCC is so USELESS

Now I remember exactly why I closed my cheque and business accounts with Nedbank. There is no regard for clients whatsoever a simple query that literally takes no time to resolve becomes a huge thing with these people.

The Contact Centre is so unhelpful, I don’t understand why they have so many desks because this only makes everyone to be less accountable for their calls

I called NCC on the 6th, I needed to get a hold on my Credit Card removed. The agent I called said I need to call the legal desk my credit card was handed over to legal, she even provided me with their number so I call legal and they tell me they have never been handed my credit card, :-which I know, so I have to call NCC again.

I call again, the first agent I got this time claimed that he couldn’t authenticate me so he transferred me, The second consultant said he doesn’t understand why I was transferred because my Voice Biometrics passed :-So basically this transfer was unnecessary.

He went on to say the desk that will be able to assist me is already closed and I should call the following day. Which was ok with me.

I call the following day, I still get transferred unnecessarily until I decide to log a complaint with their complaints department, at this time I told the complaints consultant that I’m load shedding and my phone will die on us anytime, so she said she’s getting someone to assist me, I held on the line until my phone died.

No one bothered me to call me and resolve this, non whatsoever. This is so unprofessional you’d swear this is not a Bank