Nedbank Namibia and manager Janine Camm: overwhelming absence of service

Item: Nedbank
Rating: 1
Author: Sergei M

<p>Nedbank's service was never anything near to satisfactory. It hit new lows recently. Manager Janine Camm totally ignores requests for assistance sent to her, two and three weeks ago. No reaction was received from her whatsoever. Other recipients have been passing ball around asking each other to respond with no tangible results showing level of incompetence at Nedbank Namibia.</p>

Helpful (0)

Replies (3)

Nedbank's replyOfficial

27 Nov 2016, 20:38

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank's reply27 Nov 2016, 20:38

Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Sergei M's updateReviewer Update

30 Nov 2016, 11:38

No reaction up to now, typical for Nedbank.

Sergei M's update30 Nov 2016, 11:38

Reviewer Update

No reaction up to now, typical for Nedbank.

Nedbank's replyOfficial

30 Nov 2016, 12:32

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank's reply30 Nov 2016, 12:32

Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team