Nedbank - My Biggest mistake and Regret!!!

Due to the poor Capitec system that is forever offline month end, I decided to switch banks so I don't get locked out of my salary especially when needed. Nedbank was recommended to me and I downloaded the app and opened the account, scheduled delivery for at home/work as I am a professional Nurse at a local clinic, we always close late so making it to the bank was mission impossible and having it delivered would have been very convenient. Biggest mistake and regret of my entire life. Delivery was scheduled and agreed upon with CCD Couriers for 4 March 2024.

On the morning the driver called at 07:56 and told me his car broke, can I not go fetch the card by new park he will suggest a meet up point!!! If I could go fetch it at New park where the branch is actually I would have requested for that in the first place. He then tells me with attitude since I cannot meet him there I shouldn't expect my card now but by 16:00, we close late so I didn't have an issue. He later calls 15:42 telling me his stuck in Phutanang and he will make it before end of day. I waited until 17:20 and left for home. The next day I received the call from CCD Couriers to schedule a delivery for the next Monday 11 March 2024 after speaking to a Nedbank consultant over Facebook, it's now 17:48 and I'm still sitting without a card. The frustrating part is that I had to transfer money back to my old Capitec account to pay my WiFi as I didn't have a card, I couldn't schedule a debit order as it kept declining due to an inactive card. Yoh, like I'm so so drained, worse my salary will be paid into this account as it's already captured via Persal and It can't be reversed. I messaged the Nedbank team again on Facebook and the only message I received now is that they have escalated the matter again to the service team without a date and time, I am so defeated. Opening a Nedbank account has to be the worst decision of my entire life.