Nedbank must really take their clients seriously.. ?

Joy again... I went back to Nedbank the Glen.. And l was told that am not the only one who has that problem.. So l must wait for the feedback from the Head office... It's been 2 weeks going for the 3rd week now still no show for money in ma bank account... The team members there.. Honestly they really don't care about clients... Even Management there is very poor .. Yet they promise that your money is in good hands but l am suffering to get mine.. I have to waste money to go there and query.. Waste money on airtime to follow up on them... I need my money.. Please help me... ?