Nedbank must fall

<p>Whoever picks up this review please do not assign this to Peter Mbele the resolution "Manager" My geyser has burst and there is alot of water all over, I asked Mr Mbele who my insuarance company is as I am holding a bond with Nedbank and still no response, which is not surprissing as he could not assist me or answer any of my questions he just kept singing the same song. I then decided I will let Nedbank pass although, I assume they made an error in assigning someone that was not sympathetic or emphatetic toward me the first time. I then contacted the call center and spoke to 7 people who kept transfering me to the wrong department and me having to explain myself over and over and over again was becomming more frustrating. Did none of these people listen to what I said "MY GEYSER BURST AND THERE IS ALOT OF WATER" with the water restrictions I would assume people would take this more seriously but NO," Please hold, I dont know the insuarance company and I cant help but let me transfer you to someone I think can help" I eventually got out to a lady Tatum and thought to myself now here is someone who is going the extra mild and really trying to find the right people BEHOLD she transfers me to someone that has an angry client on the line, who is, as the lady said ****ed off and soooo angry. I took a moment and thought WHAT! so Tatum did not deliver and instead transfered me to a lady of Nedbank who was trying to assist a client who is angry. I am sure the lines are busy with people complaining! All I need is someone who can tell me how do I contact the insuarance people that are deducting money everymonth to stop the water wastage due to the water restrictions!!! I had enough with Nedbank!</p>