Nedbank must be joking

Nedbank Campus Square is trying their best to sort out my banking profile issues with no success. I have a new account created on a new profile although I allready have a profile. Been banking with Nedbank over 20 years now. Why their back office would go and create a new profile is beyond me and it renders my new account useless because I need to do transfers between my existing accounts. Then I received a message from Nedank that my new account is in overdraft (by R5) and I must pay before 16:00 to avoid penalties. Bunch of jokers.