Nedbank Motor Finance ****py Service

If there was a zero this bank will inherit it I dropped an email to MFC dept to change my debit order date ,that was not auctioned.The debit order ran a day later and apparently my account is now is arrears for a date late as the administration of this was not done.I contacted MFC and spoke to Hope Ngubane whom confirmed that they charge arrears is the payment is a day late and not after 30 days protocol.How many clients out they know this.Can a bank say they gonna hand you over if you are a day late.Worst organization to give business to guys.The lady Hope unfortunately was not willing to assist me to change my debit order date so I dnt have a repeat of that next month.Now I am looking at who I can escalate the ****py service!!!!!