Nedbank montana Mmapula poor service

I went to pick up my new credit card from nedbank on the 6th of September and was told i needed to come back the next day because it was just taken out of the volt. Today i went back during my lunch time. I arrived there and the was a line out side to get a ticket number. I got a ticket number C018 and set down patiently waiting for my turn to get assisted. When it was my turn for assistance i went to the teller Named Mapula and as she started assisting me a mam stoop up and started speaking to Mapula. It seemed she had forgotten to assist him with something because his ticket number was C015 she started assisting him while i was waiting there. As soon as she was done with him the system went offline. It was now 1.45pm and she called another lady to try and help because she had tried to restart the laptop and it was still offline. The lady who i don't remember her name tried assisting and i explained to her that my lunch time at work was almost over and i needed to rush back so i took my ID and left uncertified.

I honestly feel that Mapula could have assisted me and i would have atleast left with my card. But because she chose to multi tusk at the expense of my lunch time i need to go back yet again to stand in line to get my card.

I am thinking of even caclncelling the card because im a new client and i am definitely not looking forward to the beginning of poor service for a life time