Nedbank Money App Scare

Be very very careful if you are using the Nedbank Money App. Nedbank themselves are unable to control its functions. For more than 6 weeks now, 2 months in a row they have deductes all my pre-schedule payments twice. They can also not cancel these double payments and retrieve the overpayments and neither can as after having loaded the pre-scheduled payments they have disappeared from my screen. Thet informed me that it is a trail anf error process and I should be happinh with spending money on over 100 mails plus driving to their branches on a regular basis. In other words I am an experiment. They have atmitted that the problem lies on their side yet I have to bear the cost of it. Plus as having been with them for more than 40 years they treat you like dirt. Expecting you to take a ticket and stand in the que even though you have been informed that "they are waiting for at the branch" and you are helping them fix their mistakes. They do not have employees that perform any other function but act ad glorified messengers as all they even have to say is "I am only telling what I have been told". But you can never speak to whomever is tellinf them this. They also inform you that out of their millions of clients only you have the problem. I haveno proof but I am putting out there that they might be doing this to more clients and increasing their revenue with these extra transactions. No many how many times you ask to speak to the persons superior, they refuse. You ask for the detail of the Regulator Authorities for thw Banking Sector, they ignore you. This fish is rotting from the head. The more senior they are, the less they know. 6 Weeks to fix a technical its pathetic.