Nedbank Money APP profile design with Low IQ

I have been frustrated with Nedbank Money App. Not sure if it by design the way it works or it me have challenges with Technology.

The Money App works with Profiles which looks like every account you have has profile linked to it. For you to add account to your app you need to add profile.

I don't have problem have millions of profiles (another account additional profile) as Developer deemed this as the way to differentiate with other banks it becomes an issue when new profile takes over as default profile taking out or what you had before. Nedank has no solution for this apart from asking you to add previous one to new Profile

My Nightmare started on 6 April 2026 when i reset my password, the password set went with hassles but when login to the App i find myself that im login to new profile which associated to new credit card account. Tried all i can even calling ***but no help. Can someone explain to me why new profile became default just by reset of password? I don't need new profile please delate out even if it means cancelling credit card account,.

If new profile automatically becomes default profile then the app is design with Low IQ.