Nedbank Money App Money Send

***** on my Nedbank Money App, money send functionality is a big problem. On the 14th and 15th of May 2025 R3000.00 was send respectively to my wife's phone number. This was not done by me. The money was withdrawn from an ATM 5 minutes after the transaction was done on the app.

Taking in mind that my wife had the pin, not sure how the people managed to withdraw the money from an ATM.

Nevertheless on the 3rd of July 2025, again the same happened. This time from my wife's account linked to my Nedbank profile. It must be mentioned that this happen 3 minutes before midnight and withdrawn from Johannesburg central.

Currently my Money app profile is blocked and I have no idea what happening in my accounts for the last week.

Calling Nedbank ***** is a mission, trying to get hold of the investigator telephonically and or via email is not possible. Since I logged this case the 15th of May 2025, to date I called 6 times for an update, never did I receive any update from Nedbank.

I am R9,000 later in this *****ulent transaction only to find myself in a position to close my accounts as Nedbank is in no position to secure the Funds of their customers do not provide the security of profiles being hacked by 3rd parties.

I been a long loyal customer and it is sad that they just do not care, Not to mention the costs of replacement cards etc., of which I need to pay for.

I wonder how Nedbank will resolve this one, I would love to hear and see the feedback.