Nedbank Money App is Nonsense

Nedbank Money My name is Ephraim Mafuwane, a Nedbank client. I have been having problems with the Nedbank money app for the whole year. I have called the call centre but they are all clue less as to what could be problem. I have Internet banking access which I use daily. I have nedbank partners I'd and password which I use sporadically. I have my card,pin,password and profile number which I use daily.

I can access my Internet banking from a pic or laptop using my profile pin and password no problem. I do most of my banking from the pic.

My problem starts when I'm not close to my pic and have to use my phone. I have downloaded and deleted and downloaded the money app so many times

I have been rendered to the branch and they just point to the phone and that's it. I have called the call centre numerous time they have logged calls still nothing 1. I can access the nedbank partner I'd and convert my greenback's and access my life. This means I have a username and password 2. I can access Internet banking through my profile pin and password. This means I have an active Internet banking access. 3. Since I called only one lady was close to the problem the rest are just being payed for nothing. There seems to be a problem in linking my profile to the app. That's all The messages I get are I used wrong credentials. That can't be true cause I can access my Internet banking if I couldn't use my Internet banking I will leave nedbank. The second message I will get is thereally is a server error. The third is there is a problem on nedbank side. If nedbank can't help me let them say so so I can find a bank that will give me access to their banking app. I'm just annoyed ***