Nedbank- Mokhwelepa, H - NO SERVICE

We run a small business. The business card has expired 31/01/2024. We contacted Nedbank to sort out the card. Mrs Mokhwelepa, H assisted us, however to this day nothing has been sorted out. 10 day old emails do not get answered. Excuses that she forgot, ok you forgot. Fix it. Nothing has been fixed. It has been such a frustration working Mokhwelepa, H, for 26 days and Nedbank knowing that the card expires 31/01/2024 in January did not order a replacement card untill we contacted them. Now we are waiting for the card. 26 days now. Where do we draw the line?