Nedbank mobile and internet banking is a mess

I opened an account at Nedbank Tygervalley on the 15th of April 2023. To date I still don't have access to mobile banking. At first there was an error code 03 on the banking app, then I was told that there needs to be a CIS merge, then Sharif phoned me and said I need to call the telephone help desk to sort it out myself. Then the telephone help desk says I need a profile to be able to use mobile banking, which I am told over the phone that I don't have. Now I have been at the Tygervalley branch twice, 3 hours of my time. I was promised a call back. Nothing!

Nedbank and Sharif, get your IT system sorted out and sort this out. I don't want to go into the Tygervalley branch again for another 1.5 hours of trial and error to follow another process of elimination, you should sort it out and tell me why I cant use mobile banking on my phone or internet banking!!!