NEDBANK misuses FICA to freeze accounts

Nedbank has totally misused their power hiding behind FICA . I have submitted all my documentation as required by my Professional Relationship Banker who indicated that all is in order and submitted.

However my account was still frozen without any warning.

I am unable to pay rent, pay my domestic, buy electricity or even buy food as the account is frozen and the Professional Relationship Banker indicated that he can do anything it is handled at the FICA office.

The FICA office number keeps telling me I have FICA in 2018 but i have proof of emails where I submitted all my docs to my Professional Relationship Banker as required for FICA.

I have spent over an hour a day on the phone trying to resolve this matter but to no avail - every time i get referred back to my Professional Relationship Banker - but again he is satisfied so WHAT IS THE PROBLEM?

Even going to the branch on Saturday is a waste of time as everybody tells me I need to speak to my Professional Relationship Banker - but he can''t do anything it seems.

I am seriously considering to move my accounts elsewhere, as clearly Nedbank advertise themselves as 'n professional bank but treat you as they don't care about your business.

Really is their no other manager that take pride and try to resolve this matter as if was them been in this difficult position of not having money at their disposal?