Nedbank Misleading Services

My mom's (ID ***) account was blocked she has a Mzansi account. Money was deposited into her account, which was more than what the account rule was (she did not know). She was told to bring in prove residential address and Id to complete the FICA documentation. I also spoke to various person from the customer care to assist but nothing, she was told at the branch, the Branch Manger from Paarl Mall cannot assist in queries like this matter. She then told them that she was going to close the account and only then when she did that they told her that they will help her in the next 24 hours, They took down her details and told her she will get a call from them within the next 24hrs, since the 24hrs in now 48hrs still no money was showing in her account, I mean this is my mom they are playing with and had to be without any money this whole long weekend. How can Nedbank say, \Make things happen\", when the person on the other side does nothing, they advertise \"No funds\" notification, when after 4 days my mom did her fist withdrawal the sms came through. This is misleading and not acceptable, Nedbank Paarl Mall has not been a good service provider and really not for the people"