Nedbank misleading/ non compliance adverti*****t

Nedbank do not comply with their own adverti*****t campaign and is misleading the public. Nedbank advertise that they can migrate your current account with them to A Mygoals account on which no maintenance fees will be charged if you’re age is over 55. I have request Nedbank to migrate my account to a Mygoals account with zero maintenance fees on the 1st November 2023. I am 64 years of age and a client with them for many many years. They keep on promising but nothing is happening and they keep on charging me exuberant monthly maintenance fees. I follow-up on a regular basis and the promise stay the same “the migration will happen shortly and is done in bulk”. I have come to the conclusion that either they employ *********** personal that does not know how to deal with the migration or they deliberately misleading the public or there is a disconnect between agents taking the calls and the employees doing the work. On the 1st November I spoke to a Mr Tutu on the 3rd November I spoke a Mr Ribane. On the 12th December I did a follow-up at the local branch. On the 29 December I spoke to a Mr Johannes Malele Ref ***2, on the 2nd January I followed-up again and spoke to Siyabonga Dlamini and a new Ref no was given ***4. On the 15th and 16th January, I followed-up again and spoke to Kato, a new Ref No was given ccm***0. This is the 3rd month that my account is not migrated to the Mygoals account and Nedbank is too happy to charge me exuberant monthly maintenance fees. I am deeply disappointed in Nedbank since I am a client with them for many years.