Nedbank misleading clients and embarassing them at the Bidvest Lounge

Nedbank says that The Nedbank Gold American Express Card allows you to the Bidvest Airport Lounge . I was deeply disappointed when I got to the longe and was told that I would need to pay cash as this card is not allowed . The Nedbank website says otherwise . I was absolutely embarrassed as others were standing around me . I showed the Bidvest representative the details on Nedbank's website and she said that it was incorrect . I am deeply disappointed with the misleading information that Nedbank is publishing on their website . It says 12 free aorport lounge visits which is **** . Nedbank cards that give you free access to Bidvest airport lounges

Nedbank Platinum credit card – 12 domestic lounge visits a year.

MiGoals Premium debit card - 12 domestic lounge visits a year.

American Express Gold credit card - 12 domestic lounge visits a year. https://personal.nedbank.co.za/learn/blog/bidvest-lounge-access.html American Express Platinum credit card - unlimited visits to domestic and international lounges.

Nedbank Private Bundle or Private One credit cards - As a Nedbank Private client, you can use your cards to get unlimited free access to lounges in SA whenever you fly locally or internationally, and up to 10 visits a year at more than 1,300 DragonPass airport lounges worldwide.