Nedbank Mislead Customers on Overdraft transfer period

Nedbank making false claims

So I posted a follow up review this morning on the above topic (posted by mistake as a new review on the same topic so reposting )including:

In my previous post, I mentioned the nightmare I have experienced with Nedbank.

On Monday mid afternoon I app**** for an overdraft facility. Friends who are clients of standard bank and absa describe that their banks transfer funds immediately (no waiting period for further credit checks).

With Nedbank the process is extremely stressful. From applying to having to go back on Tuesday to enquire if the facility had been approved. The consultant explained that it could take up to two days(not what I was told on Monday, she explained that I will have to come back to the branch after authorization and this should be the next day, to sign further forms.

Received a call on Wednesday mid morning from the consultant saying my overdraft had been approved and I should return to the bank to sign the forms.

I signed the forms just after 12h15 on Wednesday. I asked if the funds would be available immediately? The consultant informed I could wait up to two days. This was not explained when I app**** and I was extremely disappointed to say the least.

I then did some net research and discovered the following caption on Nedbanks website:

Get the most out of your banking with an overdraft:

You get:

Immediate access- as soon as your current account is active, you can apply for an overdraft facility and, once approved and preagreed conditions are met, THE FACILITY IS MADE AVAILABLE IMMEDIATELY (Nedbank clearly making false claims).

I did further enquires and spoke to a consultant at the call centre. He explained the whole process from start to finish can take up to 4-5 working days. My nightmare continued. I then did some net research and discovered the following caption on Nedbanks website:

Get the most out of your banking with an overdraft.

You get:

Immediate access- as soon as your current account is active, you can apply for an overdraft facility and, once approved and the preagreed conditions are met, THE FACILITY IS MADE AVAILABLE IMMEDIATELY (Nedbank clearly making false claims).

The wait for the transfer of funds continues.

Further follow up: had a call @approximately 9:11, from a representative from the bank. He explained he would be investigating the complaint to resolve the matter asap.

Still no transfer of funds. And no further feedback from Nedbank.