Nedbank mishaps

I'm very disappointed at how Nedbank sunward park dealt with my Quiry. I requested a new card before the end of June as my card was gonna expire the same month and I was charged for it. In July I went to the branch on the second week and it was closed due to corvid, there was a note on the window stating that we must go to boksbirg branch for services, I went there and was told they can't help me as my card is still at sunward and it was not send to them. I went back to sunward I think after 7 days it was closed still.

Then on the 29/07/2020 I went back and it was opened but to my suprise they told me my card was destroyed on the 22/07/2020, they need to order me a new one and I must pay for it. I told the consulted I won't be paying for a new card as I didn't even receive the first one, why must I pay twice for the same thing, then he said it's he will order it and I won't have to pay for it, and he will give me a temporary card until I get the one he Ordered. The problem came when at night the same day I checked my statement and I was billed for a new card. On the morning of the 30th/07/2020 I weren't to the branch and the teller said she can't help me, the Manager must come and help me, she went to call the manager but he manager didn't bother to come apparently they were in a meeting. I was asked to write a note stating my problem and they will get back to me. I was not happy with the service I got this time around.