Nedbank ****ming people

What a horrible experience I have had with nedbank so disappointed and feel no one should bank with them unless u wanna loose money and no one can account I made a cardless transaction from my app to myself Thursday afternoon then when I reached the ATM to withdraw it kept saying transaction cancelled tried it 4 times same machine not winning then when changing the atm it said voucher has already been used while I stand on that ATM no money went out and other clients were experiencing the same problems on those atms I then called nedbank toll free number I was advised nedbank it's aware they are experiencing technical difficulties it will be sorted I must open a case which I did and got the reference number now am trying for do a follow up on my money one of the consultants first said the case was cancelled I asked how so and what for while I was not informed she said the consultant who was assisting me did it wrong so she has to open a new case waited for 1 hour on the line she comes back to tell me it's not allowing her am asking so what's next cause all I want it's my money she said she is escalating the matter to the manager I asked then what must I do she said wait I said wait for what to loose the rest my money in the bank cause clearly am not safe here if not even a financial advisor can help me and if u saying they will investigate the matter how when u just advised the case was cancelled she couldn't answer me am very furious ay the moment and feel this is how we loose money then be told of technical issues not this time nedbank needs to account on this