Nedbank Minenhle Gwala

Money was ****** from my account on 1/02/2023 i called in 2/2/2023 spoke to minenhle gwala a female who reports to marrissa naidoo (team leader) the agent explained to me in order to retrieve the funds i need a recall form to be filled and sent with all relevant details today is 6/02/2023 and uptill now there is no recall form sent to me which means the chances of retrieving my money back is very slim due to the gap in days . i urgently want to speak to the manager of this *********** person who doesnt care about nedbank clients or there funds i am upset with the staff nedbank has who has no cares or worries in the world for my money thats in my account . the recall form is still no sent i spoke to goodlet gwala this morning who managed to advise me that this persons manager will call me back i urgently request you to call me otherwise i will escalate this matter for further investigation to higher authorities i dont appreciate the lady i spoke to who was so *********** . (maybe i should change my bank for better competent service and also advise other people to do so since the staff are highly *********** )