Nedbank Migration department 👎

Absolutely shocking customer service, I called nedbank on the 26 May 2022 and done a downgrade from a platinum account to a gold cheque account but was still billed for R220 on the 27 May 2022 and again R220 on 27 June 2022 for a platinum account. Totally incorrect info was given to me by the agent Kreesan from migrations on the 26 May 2022. Called back on the 28 June 2022 and spoke to Kayla from migration and I was told the account was not downgraded. She then assisted and told me she would transfer me to agent Kreesan again and I refused , she then got new cards delivered and mentioned to me it would be changed. I then asked Kayla how much would this new gold account be a month and she responded by asking me If i had this conversation with kreesan already and I should know what the amount would be (disappointed with that response from Kayla ) as a client should that be the way i receive a answer?, this is shocking customer service. Seems like somebody is not doing things correct at the nedbank migration department for accounts. I now await a call back from Neville (Manager) who I spoke to with regards to this matter to be looked into urgently.