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Natasha A

1 reviews | Active since Jul 2013

27 Jul 2016, 06:12

Nedbank - MFC WORST OF THE WORST financiers

<p>I bought a vehicle five years ago and it was financed through MFC, Nedbank.</p> <p>The balloon payment was due 26 July 2016, yet they did not deduct it from my bank account as I specifically requested over and over again via emails and through calls I made to their call centre. I spoke to Elaine Petersen and she confirmed that the amount would be deducted from my bank account. Now I have received a statement in which MFC indicated that they have RE-FINANCED my vehicle WITHOUT MY AUTHORISATION!!!</p> <p> </p> <p>What must I do to get it into their thick sculls that they must subtract the last payment as per our contract?? Now they RE-FINANCED my vehicle for a further TWO YEARS and the instalment went UP!!!! to R2310 where my initial instalment were but only R1500....without my consent!!!</p> <p> </p> <p>WHO!!!! can help me at MFC? Don't think the mamparras at their callcentre, ***, can do anything else than to RE-FINANCE!!!! All the promises that ELAINE PETERSEN made, came to absolutely NOTHING!! </p> <p> </p> <p>Don't try to send an email ********** because all they do is to send you replies that they have received your email, but other than that THEY DO NOTHING!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply27 Jul 2016, 08:07
Official

Dear Natasha,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team