NEDBANK MFC - *********, UNPROFESSIONAL AND DISGSUTING SERVICE

Nedbank MFC, I am writing to formally raise a serious concern regarding the repeated mishandling of my debit order for vehicle finance.

When my finance was approved, both my payslip and bank statement clearly reflected that my salary is paid on the 25th of every month. This was confirmed with me when signing the finance documents. However, despite this, Nedbank MFC frequently processes my debit order before my actual salary date, resulting in failed collections and subsequent calls from your consultants.

Each time I have contacted your call centre, I have been assured that my salary date would be corrected in your system. Yet, this issue persists without resolution. Most recently, the debit order was processed on Friday, 22 August 2025 even though the 25th fell on a Monday, not a weekend. When contacted on the 25th, I was informed that the debit order had not gone through and that the date would once again be “updated.” The consultant insisted on rerunning the debit order, which I agreed to under the assumption that the earlier attempt had been rejected.

To my shock, both debit orders were subsequently processed, resulting in two deductions for my vehicle, in a matter of 48 hours. Furthermore, the amounts debited were inconsistent, raising further concern about the accuracy and transparency of your repayment system.

This is unacceptable. I did not authorise random debit orders outside of my agreed salary date, and I demand that the duplicate deduction be refunded immediately. I must also point out that despite previous requests to escalate this issue to a manager, I have yet to receive any follow-up from your management team. This lack of accountability is deeply concerning.

Your current debit order process is inefficient, inaccurate, and has caused unnecessary financial stress. Unless this matter is rectified urgently, I will have no choice but to pursue this further through legal channels and to raise the issue on public consumer platforms.

I expect a written confirmation of the corrective action to be taken, along with the immediate refund of the duplicated debit order.