Nedbank & MFC make BAD things happen!

Item: Nedbank
Rating: 1
Author: leloffjnr L

MFC and Nedbank is completely out of touch with the client's reality. I laid complaints with regards to my homeloan re-advance that was declined by Nedbank. I warned them that they should review my application based on a salary increase and R150 000 debt being settled, which they did not want to review or take into account. I told them that I would move to a different bank if they do not review my application, but they were not interested. My application was swiftly approved by FNB and I subsequently moved and now I am busy closing all my business with Nedbank and its associates (MFC).

Nedbank still has the audacity to contact me and offer me new products despite me going through the above. Do they not realize that once you insult a client, you should stop trying to sell them stuff. Where is the discernment in your organisation?

So now I am waiting for MFC to explain to me why an NAEDO was added on my account as I have never missed a payment and the NAEDO was not justified. They keep getting back to me saying "provide the account reference" or "Provide your ID number". I have done this and when I ask for an update, they reply with the same "Kindly provide MFC with your account reference / ID number to access your account". I have even attached the account and a copy of my ID but still the MFC morgue remains dysfunctional.

Get this issue resolved so I can remove Nedbank and MFC from my vocabulary and thoughts forever.

Helpful (0)

Replies (5)

Nedbank's replyOfficial

28 Feb 2018, 09:38

Dear Louis

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Experience Team

Nedbank's reply28 Feb 2018, 09:38

Official

Dear Louis

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Experience Team

leloffjnr L's updateReviewer Update

07 Mar 2018, 08:31

Nedbank is just pathetic!

leloffjnr L's update07 Mar 2018, 08:31

Reviewer Update

Nedbank is just pathetic!

leloffjnr L's updateReviewer Update

07 Mar 2018, 13:01

Nedbank can cancel this complaint if they want. They are not going to solve it. Sometimes the answer is to just pack your bags and leave a bad service provider. I gave Nedbank a chance thinking they could restore hope, but it's pointless. I will be closing my account.

leloffjnr L's update07 Mar 2018, 13:01

Reviewer Update

Nedbank's replyOfficial

07 Mar 2018, 13:08

Dear Louis ,

We have noted that the resolution manager emailed you on the 28 February to which you have not responded . Please respond to the email in order for the matter to be investigated.

It is difficult to resolve a matter without the required information.

Regards,

Client Experience Team

Nedbank's reply07 Mar 2018, 13:08

Official

Dear Louis ,

We have noted that the resolution manager emailed you on the 28 February to which you have not responded . Please respond to the email in order for the matter to be investigated.

It is difficult to resolve a matter without the required information.

Regards,

Client Experience Team

leloffjnr L's updateReviewer Update

07 Mar 2018, 13:21

They do have all the information and I am in contact with a Resolution Manager. The problem is the turnaround time. The longer they take to resolve it, the more awareness I will create.

leloffjnr L's update07 Mar 2018, 13:21

Reviewer Update

They do have all the information and I am in contact with a Resolution Manager. The problem is the turnaround time. The longer they take to resolve it, the more awareness I will create.