Nedbank MFC lacks transparency and integrity

I’m never financing anything with Nedbank MFC ever again! I’m actually moving my all the products I have with Nedbank to another bank with integrity and transparency.

I have a balloon payment that’s due on 27 January 2026, so I was given an option to refinance the balloon payment. Nedbank MFC sent me a document that specifies the amount that is due on 27 January 2026. I selected the refinancing option which shows the number of payments and the instalment. On 19 December 2025, Nedbank had already debited the normal R2.8k for the original contract, for December 2025. The refinancing option I selected and signed, I sent on 22 December 2025. Nowhere in that document did it mention that the first instalment for the refinancing of the balloon was going off in December 2025. My understanding was that it was due on 27 January 2026 and they can only start deducting that amount from 27 January 2026. Today, 31 December 2025, Nedbank MFC has deducted an amount of R3.3k from my account! How is that even making sense to deduct money from my account TWICE in one month?? The worst part is, I can’t get hold of anyone when I call the different customer centres. I’ve spent a total of 1 hour 30min on calls, with my airtime, for 2 days trying to get this sorted.

Why were you not transparent in the initial document about the date of the first instalment? If I knew that this was going to happen, I was only going to sign that document in January 2026. I need my money to be reversed AS SOON AS POSSIBLE!!

Now I’m being harassed by your collections people telling me that my account is in arrears?! How is that even possible??