Nedbank MFC, horrible customer service by themba dlhamini

MFC Themba Dhlamini - Consultant Specialized Claims. He is a **** we requested vehicle registration documents from him with urgency, keep in mind car has been paid up for 2 years. MFC deregistered it and wanted letter of executor before releasing documents.. For 2 years car was unregistered. Now that we have letter of executor MFC and Themba refuse to release letter with urgency. When you wanted you money and where deregistering the car you did it with urgency. Themba **** and said he processed documents to be courrierd yesterday a day later when we call customer care they say nothing was done from MFC side. Lies lies. When you want you money and are ruining peoples lives having them drive with an unregistered car you did it with urgency now when we want our documents you don't care you don't help. The little guy doesn't matter to Nedbank. 2 years of suffering all you have to do is courier the documents and Themba is being ***********. This is our lives not a game