Nedbank MFC failing to provide me with Settlement account

I have been trying to get hold of Nedbank MFC since Monday the 5th July 2021 to get my settlement account. Whenever I phone them, they put me on hold for 15 to 20 minutes until I hang up. They gave me the manager's (Philani Ndaba) direct line and he doesn't pick his phone. My main worry is that I am told that they handed over my account to debt review of which surprises me because I have been paying every month. I only failed payment last year during level 5 lockdown and for two months only. I now want to know the settlement amount so that I pay off my credit.